Returns Policy

 

Return & Refunds

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The 28 day return periods being from the date you receive the goods

To qualify for a full refund, the watch must be returned in perfect, unused condition, complete with all original packaging, protective coverings and paperwork. Simply contact us via theteam@nitewatches.com to notify us of your intent to return the product.

When trying on the watch, customers must keep all protective packaging, including any protective films or coverings, in place. Removing the protective film or coverings may make the watch ineligible for return. The watch must be returned with the protective film still intact and must show no signs of wear, use or damage.

To ensure your return remains eligible for a refund, please include all of the following with the returned watch:
  • All original packaging and boxes
  • Watch manual
  • Warranty card
  • Any spare strap supplied with the watch
  • Any spare links removed from the bracelet during adjustment
Once we receive the watch, it will be carefully inspected by our workshop. If any signs of wear, use or damage are found, we reserve the right to reduce the refund amount to reflect any loss in value.

If the watch is determined to have been worn or used, we may be unable to provide a refund. In this case, we will contact you to arrange the return of the watch to you.

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INTERNATIONAL ORDERS

At NITE, we are pleased to offer international shipping.

We ship worldwide, with applicable taxes, duties and import charges calculated at checkout where available. The total amount payable, including any applicable taxes and duties, will be displayed before you complete your purchase.

If an international order is refused at delivery, remains unclaimed, or is returned to us because the customer no longer wishes to accept the delivery, we will process the return once the goods have been received and inspected.

Where a refund is due, it will be processed in accordance with applicable consumer protection laws and our returns policy. Shipping charges, taxes, duties and other import or customs charges are non-refundable, particularly where these amounts have already been paid to customs authorities, carriers or other third parties.

Where NITE incurs reasonable costs as a result of an order being refused, unclaimed, or returned because of information supplied incorrectly or incompletely by the customer, we reserve the right to deduct those costs from any refund where permitted by applicable law. It is important and a requirement that when returning goods from overseas you complete a customs declaration form as “returned unwanted goods with nil value”. Nite Watches does not accept any liability for subsequent charges incurred such as Import Duty and processing costs due to inadequate marking of the returned package.

If an order is returned because of a fault, damage, incorrect item or an error attributable to NITE, please contact us as soon as possible. We will review the circumstances and, where appropriate, arrange a replacement, repair or refund in accordance with your statutory rights.

If you have any questions about international orders, taxes, duties or returns, please contact us attheteam@nitewatches.com.

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UK MAINLAND

If your watch is within the 28 day returns guarantee period then you can return your order to us for an exchange or refund minus original postage/shipping costs. £8.99 for watches, £2.50 for straps.  Simply contact us via theteam@nitewatches.com to notify us of your intent to return the product.

All return periods being from the date you receive the goods. Items which have been worn or display signs of wear are unable to be returned for a full refund – this does not affect your statutory rights.

Customised watches are excluded from our returns policy. Customised watches are not eligible for return or refund. Once a deposit or full payment has been made for a customised watch, the order becomes non-refundable. Please note that all estimated shipping dates for customised pieces are subject to change due to the nature and complexity of the customisation process.

If you would like to return your purchase for an exchange then we will send your replacement to the original delivery address.

Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 3 – 10 working days depending on your payment method issuer.

Return address: Nite Watches, Unit 14 Silver Business Park, Airfield Way, Christchurch, Dorset, BH23 3TA, United Kingdom

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OUTSIDE UK MAINLAND

If your watch is within the 28 day returns guarantee period then you can return your order to us for an exchange or refund minus original postage/shipping costs.

All return periods being from the date you receive the goods. Items which have been worn or display signs of wear are unable to be returned for a full refund – this does not affect your statutory rights.

Customised watches are excluded from our returns policy. Customised watches are not eligible for return or refund. Once a deposit or full payment has been made for a customised watch, the order becomes non-refundable. Please note that all estimated shipping dates for customised pieces are subject to change due to the nature and complexity of the customisation process.

We recommend that Item(s) being returned should be sent using a registered and insured postal service such as Royal Mail Special Delivery.

If you would like to return your purchase for an exchange then we will send your replacement to the original delivery address.

Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5 – 10 working days depending on your payment method issuer.

Return address: Nite Watches, Unit 14 Silver Business Park, Airfield Way, Christchurch, Dorset, BH23 3TA, United Kingdom

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FAULTY PRODUCTS

Our products are packaged safely and securely to ensure they arrive in perfect condition. However, goods in transit can sometimes be subject to damage and may arrive in an unsatisfactory condition. In the unlikely event of this occurrence, please take a photograph of the damage and email theteam@nitewatches.com for instructions on returning the item(s) to us.